Frequently Asked Questions
Everything you need to know about Raw Sugar Living
Are Raw Sugar products truly natural?
Yes, our products are processed through ColdPress Technology® to keep the nutrients from the plants intact. We use plant-derived ingredients and our formulas are always free from sulfates and parabens.
Do you test your products on animals?
Raw Sugar is a cruelty-free brand. We never test our products or ingredients on animals, and we are proud to be PETA certified.
What is your shipping policy?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure items are in their original packaging.
Are your plastic bottles recyclable?
Sustainability is at our core. All Raw Sugar bottles are made from 100% recyclable plastic and feature sustainable bamboo caps to help reduce our environmental footprint.
How does the Raw Sugar Initiative work?
For every product you purchase, Raw Sugar donates a bar of soap to a family in need. To date, we have donated millions of bars of soap globally to improve hygiene and health.